Matrix
treadmill – Matrix T5X-02 – How to access service mode – Treadmill error codes
Troubleshooting treadmill error codes
Matrix T5X-02: How to access Manager mode
1)
To enter manager mode, press & hold elevation down and Speed down at the
same time for 3-5 seconds until manager mode appears on the display.
2) To enter the manager mode, press enter once manager mode appears on the display.
2) To enter the manager mode, press enter once manager mode appears on the display.
3)
To scroll between programs in the manager mode, press any UP or down key.
4) Press Select to modify the program settings once displayed.
5) Press any UP or down keys to change value.
6) Once program setting is correct, press enter to save.
7) Press the emergency Stop to exit manager mode.
4) Press Select to modify the program settings once displayed.
5) Press any UP or down keys to change value.
6) Once program setting is correct, press enter to save.
7) Press the emergency Stop to exit manager mode.
How
to access Engineering mode
1.
To enter engineering mode, hold the elevation down and Speed down keys for
three seconds until manager mode appears on the middle led display.
2. Press any UP arrow key and engineering mode will appear on the display.
3. Press enter once engineering mode is displayed.
4. To scroll between programs in the engineering mode, press any UP or down keys.
5. Press enter to modify the program settings once displayed.
6. Press any UP or down key to change value.
7. Once program setting is correct, press enter to save.
8. Press the emergency Stop to exit engineering mode.
2. Press any UP arrow key and engineering mode will appear on the display.
3. Press enter once engineering mode is displayed.
4. To scroll between programs in the engineering mode, press any UP or down keys.
5. Press enter to modify the program settings once displayed.
6. Press any UP or down key to change value.
7. Once program setting is correct, press enter to save.
8. Press the emergency Stop to exit engineering mode.
How
to access Service mode
1.
To enter Service mode, hold the elevation down and Speed down keys for three
seconds until manager mode appears on the middle led display.
2. Press any down arrow key and Service mode will appear on the display.
3. Press enter once Service mode is displayed.
4. To scroll between programs in the Service mode, press any UP or down keys.
5. Press enter to modify the program settings once displayed.
6. Press any UP or down key to see value.
8. Press the emergency Stop to exit Service mode.
2. Press any down arrow key and Service mode will appear on the display.
3. Press enter once Service mode is displayed.
4. To scroll between programs in the Service mode, press any UP or down keys.
5. Press enter to modify the program settings once displayed.
6. Press any UP or down key to see value.
8. Press the emergency Stop to exit Service mode.
Error
codes and Causes
|
Error
Code
|
Description
|
|
0x0044
|
Actual
speed is higher than commanded speed by limit and is accelerating.
|
|
0x0043
|
RPM
read from rS232 mismatch RPM measured from the speed / RPM line only used for
AC motors.
|
|
0x01a2
|
Elevation
direction is reversed.
|
|
0x01a0
|
Elevation
is disconnected.
|
|
0x0140
|
Elevation
is stalled.
|
|
0x01a1
|
Calibration
on the elevation motor fails.
|
|
0x02a0
|
Speed
is commanded but no belt movement detected (could be missing magnet).
|
|
0x02ae
|
Checksum
failure on critical NoVram loading.
|
|
0x02af
|
Checksum
failure on non-critical NoVram loading.
|
|
0x029f
|
error
(drive fault report) created by the motor controller - only used for ad
motors.
|
|
0x02b1
|
The
emergency circuit on the interface board failed.
|
|
0x02b2
|
The
emergency circuit on the interface board active.
|
|
0x04a0
|
The
console's communications is lost.
|
|
0x04a1
|
The
motor controller board's communication is lost.
|
|
0x0441
|
Receives
a command from the console with its correct packet, but the interface board
has no function to support it.
|
|
0x0442
|
The
received command code from the console is correct and is supported, but it
has less or more data arguments.
|
|
0x0301
|
flash
or eeprom error.
|
Troubleshooting
Error codes
Error
message 0x0044
1) Cause - actual speed is higher than commanded speed by limit and is increasing.
2) Solution
a. Press and hold elevation down and Speed down at the same time for 3-5 seconds. The display should now read manager mode.
b. Press any UP arrow key to go to engineering mode and press enter.
c. Press any UP or down arrow key until Rpm Parameter is showing on the display.
d. Press the enter key, the display should now show the Parameter number to get the unit to 1.0 Mph / 1.6 KMph and the belt should start.
e. if the belt does not start, replace the MCB.
f. if the Parameter does not show a value, replace the console.
1) Cause - actual speed is higher than commanded speed by limit and is increasing.
2) Solution
a. Press and hold elevation down and Speed down at the same time for 3-5 seconds. The display should now read manager mode.
b. Press any UP arrow key to go to engineering mode and press enter.
c. Press any UP or down arrow key until Rpm Parameter is showing on the display.
d. Press the enter key, the display should now show the Parameter number to get the unit to 1.0 Mph / 1.6 KMph and the belt should start.
e. if the belt does not start, replace the MCB.
f. if the Parameter does not show a value, replace the console.
Error
message 0x0043
1) Cause - Rpm read from rS232 does not match RPM read from the speed sensor - only used for AC motors.
2) Solution
a. Press and hold elevation down and Speed down at the same time for 3-5 seconds. The display should now read manager mode.
b. Press any UP arrow key to go to engineering mode and press enter.
c. Press any UP or down arrow key until RPM Parameter is showing on the display .
d. Press the enter key, the display should now show the Parameter number to get the unit to 1.0 MPh / 1.6 KPh and the belt should start .
e. if the belt does not start, replace the MCB.
f. if the MCB does not resolve issues, replace the daughter board.
g. if the Parameter does not show a value, replace the console.
1) Cause - Rpm read from rS232 does not match RPM read from the speed sensor - only used for AC motors.
2) Solution
a. Press and hold elevation down and Speed down at the same time for 3-5 seconds. The display should now read manager mode.
b. Press any UP arrow key to go to engineering mode and press enter.
c. Press any UP or down arrow key until RPM Parameter is showing on the display .
d. Press the enter key, the display should now show the Parameter number to get the unit to 1.0 MPh / 1.6 KPh and the belt should start .
e. if the belt does not start, replace the MCB.
f. if the MCB does not resolve issues, replace the daughter board.
g. if the Parameter does not show a value, replace the console.
Error
messages - 0x01a2, 0x01a0, 0x0140, and 0x01a1.
1) Cause - elevation direction is reversed.
2) Solution:
a. Check that the elevation motor cable is connected at the MCB.
b. Press and hold elevation down and Speed down at the same time for 3-5 seconds. The display should now read manager mode.
c. Press any UP arrow key to go to engineering mode and press enter.
d. Press any UP or down arrow keys until auto Calibration is showing on the display, press enter. if unit passes auto calibration, delete error log, unit is operational.
e. if auto Calibration fails, press any UP or down arrow keys until elevation minimum is shown on the display and press enter.
f. Check to see if the led UP and down lights are lit on the MCB. If leds are not lit, check the console cable and console. if leds are lit, replace the elevation motor .
g. if elevation motor does not resolve issues, replace MCB.
1) Cause - elevation direction is reversed.
2) Solution:
a. Check that the elevation motor cable is connected at the MCB.
b. Press and hold elevation down and Speed down at the same time for 3-5 seconds. The display should now read manager mode.
c. Press any UP arrow key to go to engineering mode and press enter.
d. Press any UP or down arrow keys until auto Calibration is showing on the display, press enter. if unit passes auto calibration, delete error log, unit is operational.
e. if auto Calibration fails, press any UP or down arrow keys until elevation minimum is shown on the display and press enter.
f. Check to see if the led UP and down lights are lit on the MCB. If leds are not lit, check the console cable and console. if leds are lit, replace the elevation motor .
g. if elevation motor does not resolve issues, replace MCB.
Error
message 0x02a0
1) Cause - Speed commanded but no belt movement detected.
2) Solution:
a. Check the connection of the speed sensor cable to the MCB.
b. move the running belt, as it moves the MCB Speed led should flash. if it does not, replace speed sensor.
c. if the led is flashing with belt movement, replace MCB Signal Wire .
1) Cause - Speed commanded but no belt movement detected.
2) Solution:
a. Check the connection of the speed sensor cable to the MCB.
b. move the running belt, as it moves the MCB Speed led should flash. if it does not, replace speed sensor.
c. if the led is flashing with belt movement, replace MCB Signal Wire .
Error
message 0x029f
1) Cause - error (drive fault report) created by the motor controller - used for aC motors only.
2) Solution:
a. Power unit off / on.
b. Press any UP arrow key to go to engineering mode and press enter.
c. Press any UP or down arrow key until RPM Parameter is showing on the display .
d. Press the enter key, the display should now show the Parameter number to get the unit to 1.0 MPh / 1.6 KPh and the belt should start.
e. if the belt does not start, replace the MCB.
f. f. if the Parameter does not show a value, replace the console.
1) Cause - error (drive fault report) created by the motor controller - used for aC motors only.
2) Solution:
a. Power unit off / on.
b. Press any UP arrow key to go to engineering mode and press enter.
c. Press any UP or down arrow key until RPM Parameter is showing on the display .
d. Press the enter key, the display should now show the Parameter number to get the unit to 1.0 MPh / 1.6 KPh and the belt should start.
e. if the belt does not start, replace the MCB.
f. f. if the Parameter does not show a value, replace the console.
